Privacy Policy for Afrigaz
Effective Date: [01/01/2025]
Thank you for using Afrigaz. Your privacy is of utmost importance to us. This Privacy Policy explains how Afrigaz (“we”, “us”, or “our”) collects, uses, discloses, and protects your information when you use our mobile application (the “App”). By using the Afrigaz App, you agree to the practices outlined in this policy.
1. Information We Collect
We are committed to minimizing the data we collect from our users. To provide our services effectively, we only collect the following types of personally identifiable information:
- Phone Number: Used to facilitate communication between users and verified vendors.
- Email Address: Used for order confirmations, support requests, and service-related updates.
We do not collect sensitive personal data such as names, addresses, location data, banking or payment information, or any biometric data.
2. How We Use the Information
The limited data we collect is used strictly for operational purposes and to enhance the user experience within the app. This includes:
- Identifying users to match them with vendors in their region.
- Facilitating communication between customers and vendors.
- Sending important notifications related to order updates or customer support.
- Responding to user inquiries and service issues.
- Improving the functionality and reliability of the Afrigaz platform.
We do not use your data for advertising or profiling purposes.
3. Data Retention
We retain your personal data only as long as necessary to provide our services and for legitimate business purposes such as maintaining a record of past orders or support history. You can request deletion of your information at any time (see Section 6).
4. Data Sharing and Disclosure
Afrigaz does not sell, rent, or share user data with any third-party marketing agencies.
Your phone number and email address may be shared only with verified gas vendors to:
- Confirm and fulfill your orders.
- Communicate directly in case of delivery questions or service coordination.
We do not authorize vendors to store or use your information for any other purposes.
5. Data Security
We take the security of your personal information seriously and implement industry-standard measures to protect it, including:
- Secure encryption of data in transit.
- Secure storage of user credentials and contact details.
- Restricted access to user data by authorized personnel only.
While we strive to protect your information, no system can guarantee absolute security. Users are responsible for safeguarding their own devices and login credentials.
6. Your Rights and Choices
You have full control over your data and the right to:
- Access: Request the information we have about you.
- Correction: Request updates or corrections to your information.
- Deletion: Request permanent deletion of your data.
- Consent Withdrawal: Withdraw your consent for data processing at any time.
To exercise any of these rights, please contact us at [infos@aza-group.com].
7. Children’s Privacy
The Afrigaz app is not intended for use by children under the age of 13. We do not knowingly collect personal information from anyone under this age. If we become aware that we have collected information from a child under 13, we will delete it immediately.
8. International Users
Afrigaz is operated within Cameroon. If you are accessing the app from outside Cameroon, you acknowledge that your information will be processed in accordance with Cameroonian privacy laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will revise the “Effective Date” at the top of the page and notify users via the app or by email where applicable.
We encourage you to review this policy periodically to stay informed about how your information is being protected.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
📧 Email: [infos@aza-group.com]
📞 Phone: [+237690557027]
Your trust is important to us. Thank you for using Afrigaz.